Responding to the growing demand for specialized cloud services, Stefanini Group, a global tech consultancy, today announced the acquisition of a 60% stake in Escala 24×7, an Amazon Web Services (AWS) Consulting Premier Partner in Latin America.
This strategic move will enable Stefanini to significantly expand its AWS cloud service offerings to accelerate the growth of 24×7 Scale, which is expected to generate $100 million in revenue by 2025, and capitalize on the rapidly evolving cloud market in the region.
According to recent reports by IDC and Gartner, by 2028, more than 50% of companies will use cloud platforms, with investments growing 30% annually. In Brazil alone, cloud investments in 2024 exceeded US$ 1.5 billion, signaling a rapid modernization. Despite this growth, many Latin American companies face difficulties in adopting the cloud, particularly in regulated sectors such as finance. Customers need trusted partners with deep expertise to navigate complex migrations and ensure robust security and compliance.
The combination of Stefanini's global reach and comprehensive technology transformation capabilities with Escala 24×7's AWS expertise will provide organizations with a powerful and complete solution for their cloud needs. This investment will provide companies with greater access to specialized know-how for their AWS cloud journeys, accelerating their migration, reducing operational costs through optimization, and ensuring the highest levels of security and compliance.
"This investment marks one of our five largest in history and highlights our aggressive growth strategy focused on cloud, analytics, cybersecurity and artificial intelligence," said Marco Stefanini, founder and CEO of the Stefanini group. "Bringing 24×7 Scale to our group will significantly accelerate the delivery of new AWS cloud projects in Latin America, a region where both companies have a strong presence. Their deep focus on AWS and their expertise perfectly complement our existing capabilities, allowing us to deliver even more value to our customers."
Customers can expect seamless integration of services, leveraging AWS's next-generation practices of 24×7 Scale along with Stefanini's broad portfolio of services. This collaboration will provide a unified approach to cloud transformation, backed by a team of more than 250 cloud experts, more than 380 global certifications, 13 AWS competencies, and a strong track record of 1,500 successful projects in 19 countries, including projects for clients such as Snap Finance, Allianz, Bancolombia, Banesco Group, Establishment Labs, and Grupo Quimmco. among others.
For Escala 24×7 customers, this alliance means they now benefit from a partnership strengthened by the established reliability of the Stefanini group, as well as simplified access to its comprehensive suite of technology solutions: applications, infrastructure, digital workplace, enterprise platforms; and its other six business units – data & analytics, cybersecurity, technology for the financial market, enterprise operations,
commerce & marketing, digital industry & supply chain, all powered by the experience and capabilities of more than 14 years working with generative AI.
According to Bruno Caloi, Director of Mergers and Acquisitions at Stefanini Group, this business plan is structured in two phases: "First, we will deepen our AWS practice in our current customer base and in other customers in Latin America. We then planned a second phase, focused on expanding the capabilities of Escala 24×7 in Brazil." Also according to the executive, since the beginning of the discussions, Stefanini recognized in the founders an exceptional technical capacity and a strong cultural fit. "They will remain at the helm of the company alongside its executive team, and we are confident that they will become Stefanini's global platform for AWS cloud services."
"We are excited to join forces with the Stefanini group, deepen our services and offerings for current and future customers in LATAM and, at a later time, expand our reach to new markets, including Brazil, taking advantage of Stefanini's extensive customer network," said Alejandro Planas, CEO of Escala 24×7. "Only 25% of corporate data is currently in the cloud, and the synergy between our companies will create an attractive and competitive offering, allowing us to scale and improve the service currently provided to our current and future customers in their cloud transformation journeys, with the strong seal of the Stefanini group."

Stefanini Group accelerates digital transformation with AI in 2025

The Stefanini Group takes a strategic step in 2025 by consolidating its portfolio into seven business units accelerated by Artificial Intelligence (AI). This restructuring reinforces the company as a global leader in digital solutions, spanning Technology, Financial Technology, Data & Analytics, Cybersecurity, Operations, Manufacturing & Supply Chain and Commerce & Marketing. With the AI First approach, the company boosts the efficiency and competitiveness of companies in various sectors, promoting innovation and sustainable growth.
Artificial Intelligence has been transforming all sectors, optimizing processes, reducing costs, and expanding the customization of services and solutions. These innovations are also used efficiently in the technology area in areas such as Applications, Digital Workplace and Cloud, changing the way companies gain productivity, quality and speed to capture the opportunities that arise with new technologies. In the context of Applications, generative AI is used to assist in the development of quality software in record time. In Digital Workplace, it brings people together by facilitating communication through features such as simultaneous translation to reduce the complexity of global operations and make project management more efficient. In the cloud, we employ AI to improve data security, growth, and service availability, ensuring a robust and reliable infrastructure for companies' digital operations.
With more than 40 acquisitions and a strong global presence, Stefanini Group consolidates itself as one of the world's leading technology consultancies. Its new organizational structure and commitment to AI ensure that customers maximize their return on digital investments and lead their markets

Stefanini Recognized as "Outstanding Performer" in Whitelane Research's Germany IT Sourcing Study

Global technology partner, Stefanini stands out in the Workplace Services Satisfaction Ranking
Stefanini, a global leader in technology solutions and a trusted innovation partner, has been named an Outstanding Performance in the Workplace Services category in Whitelane Research's 2024 Germany IT Sourcing Study. This prestigious recognition highlights Stefanini's unwavering focus on providing innovative, scalable and customer-centric workplace solutions tailored to meet the unique needs of German businesses.
Notably, Stefanini ranks 1st in customer satisfaction for Workplace Services in Germany, reinforcing its commitment to delivering quality solutions to customers.
The 2024 study, based on insights from more than 280 high-investment IT organizations in Germany, evaluated more than 900 IT sourcing relationships. Stefanini's inclusion as an Outstanding Performance highlights the company's ability to consistently deliver excellence, earning the trust and loyalty of its customers.
"At Stefanini, we believe that every workplace solution should be as dynamic as the people it serves," said Rik Demeulemeester, VP of Sales at Stefanini Group. "This recognition is a reflection of the dedication of our teams and our commitment to empowering companies in Germany with transformative solutions that increase efficiency and innovation."
The report identifies workplace services as a critical area for the growth of outsourcing, with organizations increasingly seeking partners capable of offering secure, innovative and cost-effective solutions. Stefanini's strong positioning reflects its ability to meet these demands with agility and creativity, helping its clients meet the ever-evolving challenges in today's competitive landscape.
Key Highlights of the Study
Whitelane Research's 2024 Germany IT Sourcing Study offers deep insights into IT sourcing trends and the performance of service providers. Stefanini's recognition highlights its strengths in:
• Deliver customer-centric workplace services that optimize operations and enhance user experiences.
• Support digital transformation and innovation through trusted and customized solutions.
• Build trust and long-term partnerships, as evidenced by high satisfaction and retention rates.
Driving Excellence into the Future
Stefanini continues to invest in cutting-edge technologies and innovative practices to meet the ever-evolving needs of its customers. With a people-centric approach, Stefanini empowers organizations to achieve their goals, ensuring they stay ahead of the curve in an increasingly digital world.
Sustained Excellence Reflected in NPS
Success requires adaptability, innovation, and an unwavering commitment to customer satisfaction. Stefanini EMEA's 2024 Net Promoter Score (NPS) of 73.8 demonstrates this dedication to delivering exceptional customer experiences. This is the fourth year in a row with NPS scores of 66 in 2021, 63.4 in 2022, 65.4 in 2023, and an impressive 73.8 in 2024. This consistent trend of growth in NPS reflects Stefanini's relentless pursuit of excellence and its ability to adapt to evolving customer needs.
For more details on Stefanini's recognition in the 2024 Germany IT Sourcing Study, please visit https://whitelane.com/germany-2024/

With the consolidation of AI, Stefanini Group's R&D area expands global operations

Generative AI proves to be strongly efficient and allows its practices to be tangible in solutions for numerous clients of the Brazilian multinational
With the path open for the consolidation of Artificial Intelligence (AI) and for the massive adoption of this revolutionary technology, the Stefanini Group reinforces its team of experts for the Research & Development area, which is part of the Group's innovation ecosystem. AI, the flagship of R&D, has already overcome barriers in the corporate world and now, in 2025, it is consolidating initiatives by an increasing number of companies that are including it in their digital businesses.
Generative AI has also proven to be strongly efficient and has made its practices tangible in solutions for numerous customers of the Stefanini Group, which has fully embedded Gen AI solutions, with end-to-end development. This solid experience is proven with the Group's AI incorporation work for more than 14 years.
After intensifying this concept in phases of experimentation, implementation and, now, massive adoption of the technology already widely perceived by the entire global market, the R&D team moves forward to create specific and optimized tools that help companies
and generate a significant increase in productivity and greater stability of systems and in the marketing team.
One of the challenges faced is the legacy system already adopted by many companies, with languages in an obsolete standard, especially in the financial sector. However, AI-addressed solutions already adopt application modernization, adjusting codes according to the most modern systems. They are system documentation solutions that enter a customer's repository, thus drawing a business flowchart.
"But the biggest gain is to help our customers get to know themselves, to show, through the implemented AI solutions, how to clearly see the entire technology infrastructure that is behind their business," explains Fernanda Vargas, executive manager and R&D leader in Brazil at the Stefanini Group. Stefanini Brazil's area operates in full synergy with Stefanini's Innovation and Digital Business division for North America and APAC, led by its vice president Fabio Caversan.
Fernanda adds how important it is to have a mature and detailed view of the opening of calls, for example, reinforcing the relevance for the classification of these calls. "We were able to apply methodologies to identify the most specific tickets and propose resolutions to each of them based on the insights received. We bring you in-depth and accurate reviews from this ticket analysis platform. In addition to analyzing, it contextualizes and classifies each episode", says the executive. The whole process is very assertive in inserting steps such as ticket opening, support and monitoring to achieve a resolution and identification of varied occurrences, pointed out by qualitative and quantitative indicators. All this with the application of Generative AI in its full scope.
The work carried out by the R&D team points to great advances by the Stefanini Group for the market in 2024. The first of them is performance, generating cost reduction, and showing a specific customer knowledge base. The areas of applications and service also stand out with the possibility of offering more agility to processes with the use of AI. The contextualized analysis of service tickets and their classification also allows us to anticipate problems that went unnoticed and that had a significant impact on the day-to-day opening and resolution of tickets.
As next steps, the Stefanini Group is preparing a 2.0 evolution for its platform called Stefanini Artificial Intelligence (SAI) APP, more specialized for the Applications area, which is powered by the Group's entire SAI ecosystem, designed to facilitate the implementation of technology in companies from various sectors. Currently, the SAI library has more than 8 thousand accelerators validated in numerous industries, using LLMs (Large Language Models) of the most modern available on the market, to deliver solutions to customers that contemplate more and more flexibility and customization. Stefanini Group AI Artificial Intelligence R&D

AI and business: Stefanini announces investment and expansion strategy has repercussions on the market

The Stefanini Group, a global leader in technology and innovation solutions, recently announced an investment of R$ 2 billion until 2027, with a focus on mergers and acquisitions (M&A). The strategy aims to expand its operations in the artificial intelligence (AI) market, which has been consolidated as one of the main drivers of the company's growth. With more than 250 cases of applied AI, Stefanini positions itself as a leader in the development of technological solutions for companies in various sectors, with generative AI as a pillar, which has been revolutionizing processes and deliveries in areas such as cybersecurity, marketing, and industry 4.0.
Check out the latest news about the Stefanini Group in the media!
Lide Magazine
Marco Stefanini and the Stefanini Group lead the AI era with innovation, transforming businesses and driving results. From the creation of the virtual assistant Sophie to the launch of centers of excellence, the company uses generative AI as a strategic pillar, bringing efficiency, speed and new opportunities to customers around the world. With more than 36 years of experience, Stefanini combines experience, vision and co-creation to accelerate digital transformation and shape a promising future. Marco Stefanini: "We want to target companies with solutions where we can apply AI to accelerate them"
Bloomberg Line
Stefanini has expanded its investment plan to R$ 2 billion by 2027, focusing on acquisitions of companies that can be enhanced with the use of Artificial Intelligence, especially in the marketing, cybersecurity, retail, and financial products sectors. The company is expected to reach a turnover of R$ 8 billion in 2024, representing a growth of 14% compared to the previous year. Stefanini doubles down and predicts BRL 2 billion for M&As in companies with AI
Money Report
Stefanini Group bets big on AI with a plan to invest R$ 2 billion by 2027, in line with the global growth of this technology. With a forecast of revenues of R$ 8 billion in 2024, the company integrates AI in cybersecurity, marketing, and industrial processes, in addition to presenting 250 practical success stories. The new Stefanini Artificial Intelligence (SAI) platform powers business strategies, while the group's pioneering consultative approach helps clients overcome challenges and maximize value with customized solutions. Stefanini Group to invest BRL 2 billion in AI and acquisitions by 2027
Finsiders
The Stefanini Group will double investments in artificial intelligence, allocating BRL 2 billion by 2027, with banks as its main customers. The company strengthens its presence in areas such as cybersecurity, automation, and generative AI, highlighting its new
Stefanini Artificial Intelligence (SAI) platform to personalize processes and optimize business strategies. The financial sector benefits from the group's expertise, which has already driven revenues and operational efficiency in relevant projects, reinforcing its role as a strategic partner in digital transformation. https://finsidersbrasil.com.br/negocios-em-fintechs/stefanini-dobra-investimentos-em-ia-ate-2027-bancos-sao-os-maiores-clientes
IT Forum
Marco Stefanini points out that the biggest challenge of artificial intelligence is in change management, highlighting that the main obstacle is cultural, not technological. During the annual meeting, Stefanini's CEO emphasized that AI needs to be made tangible to achieve its transformative mission. The company, with a global presence, invests in massive adoption of technology and has already implemented more than 250 practical cases, such as fraud detection and process optimization. With an investment plan of R$ 2 billion until 2027, Stefanini remains focused on expanding its operations in AI in a strategic and pragmatic way, prioritizing long-term results. https://itforum.com.br/noticias/desafio-ia-gestao-mudanca-marco-stefanini
Digital Convergence
Stefanini is investing R$ 2 billion in artificial intelligence by 2027, leading a journey that goes from experimentation to massive adoption, consolidating itself as a reference in digital transformation. With more than 250 cases of applied AI in various sectors, the company stands out for its ambidextrous and pioneering vision, which balances innovation with practical execution. Betting on the potential of generative AI, Stefanini has led projects ranging from the financial sector to industry, delivering transformative solutions and building a global legacy of technology and innovation that inspires trust and admiration. https://convergenciadigital.com.br/mercado/stefanini-vai-investir-r-2-bilhoes-em-ia-ate-2027
TI Inside
The Stefanini Group will invest BRL 2 billion by 2027, focusing on mergers and acquisitions to expand its leadership in AI. With more than 250 cases of applied AI and customers in various sectors, the company is committed to a gradual journey of innovation, prioritizing strategic solutions and real results. Internationally recognized, Stefanini integrates AI to transform businesses, optimizing processes and creating new opportunities for global growth. https://tiinside.com.br/28/11/2024/grupo-stefanini-vai-investir-r-2-bilhoes-em-ma-ate-2027/?amp
CryptoID
The Stefanini Group will invest BRL 2 billion by 2027 in mergers and acquisitions, with a focus on strengthening its presence in artificial intelligence (AI). The company, a pioneer in generative AI and Large Language Models, already applies the technology in more than 250 cases in various sectors. With the Stefanini Artificial Intelligence (SAI) platform, the company offers solutions to optimize processes, improve safety, and drive business growth. Stefanini has achieved concrete results, such as increased revenue and reduced costs, reaffirming its role as a leader in digital transformation. https://cryptoid.com.br/criptografia-identificacao-digital-id-biometria/grupo-stefanini-anuncia-investimento-de-r-2-bilhoes-em-ma-ate-2027
Stefanini Group AI and business

Stefanini shows how AI can transform business

With more than 250 use cases in operation across 100 customers, the company stands out as a results-oriented technology partner
It is no exaggeration to say that Artificial Intelligence (AI) is the talk of the town in the tech world. It has been like this since November 2022, when ChatGPT gained fame, and it will continue to do so for some time. For Gartner, about 60% of IT services will be driven by Generative AI, hyperautomation and the metaverse by 2027 – which will lead to a huge acceleration of digital transformation and the use of Artificial Intelligence.
Since 53% of CEOs surveyed by Gartner say that their business's digital transformation journey is still in its early stages, there is still a long way to go. But this breakthrough won't happen successfully if companies invest in AI because of the hype, afraid of being left behind.
Instead, the journey has to be traveled with a lot of feet on the ground and focus on results. "AI cannot be just a hype, nor can it be implemented just because it is fashionable. It is necessary to apply technology only where it makes sense for the business", analyzes Marco Stefanini, founder and global CEO of the Stefanini Group.
With the experience of those who have transformed their business in the last 14 years, when they started using Artificial Intelligence, and who have been exploring Large Language Models (LLMs) since 2018, the Stefanini Group has more than 100 clients from different sectors using AI solutions developed by the group, in more than 250 cases of Artificial Intelligence applied to business.
Among these examples of success, the Stefanini Group developed a project in partnership with one of the largest private banks in Brazil, so that the institution could put its customers at the center of business decisions. The same bank, in another initiative, doubled the goal of generating revenue with the commercialization of a new product and positioned itself as the main sales channel of a major technology brand.
In a 100% digital financial institution, the use of Generative AI decreased the time to carry out legal demands by about 76%. The automation of tasks allowed a quick and efficient execution of the work, resulting in a 45% reduction in the number of communications related to the fulfillment of letters and an increase in the bank's NPS.
For a perfumery and cosmetics company, the use of AI in the advertising campaign to relaunch a nostalgic fragrance in Brazil resulted in significant community engagement: 42% above the performance target in just 10 days, with an average of 17 products sold per minute.
With a solution that covers environmental variables such as air and water quality, as well as forest fire detection, the Stefanini Group helped a mining company, through data analysis, IoT technology, and machine learning algorithms, to reduce the negative environmental impact from adverse events in the Amazon.
In the same company, real-time data collection reduced field trips from 600 km to 200 km, reducing employees' exposure to risks. If before it took 7 days to collect data from 35 stations, today the information is updated every 5 minutes. As a result, the company's operation was optimized and environmental management became more efficient, in line with the best global sustainability practices.
These are examples that show that the use of AI in companies can go far beyond hype – as long as investments are made to solve real business problems. "A technology, whatever it is, should not be adopted for fear of losing opportunities, but to bring effective gains. That is why executives should look for partners who can help throughout the process", explains Marco Stefanini.

AI technology: The benefits for business

Stefanini Group uses artificial intelligence as an accelerator of digital transformation
For most of the market and society, Artificial Intelligence became a priority in November 2022, when OpenAI introduced ChatGPT, its Generative AI solution. For the Stefanini Group, this moment represents an evolution in its strategy.
The company acquired an Artificial Intelligence startup 14 years ago, already at that time understanding that technology would be essential for the future of business. Since 2018, the Stefanini Group has been developing Large Language Models (LLMs), positioning itself as a pioneer in the adoption of Generative AI.
"For us, technology is not an end in itself, but a means for our customers to obtain gains in their business," explains Marco Stefanini, founder and Global CEO of the Stefanini Group. Incorporating AI and Generative AI into its Applications, Cybersecurity, Cloud, Digital Workplace, Industry 4.0, Hybrid Infrastructure, Marketing and Financial Technologies solutions, the company has more than 100 customers and 250 AI use cases. "These
numbers show that we are an authority in Artificial Intelligence, with the ability to help businesses in any sector to implement the technology and generate results," he adds.
In the Stefanini Group's view, Generative AI drives the delivery of value to customers, with more speed and quality. "AI today is essential in the digital transformation and growth of organizations. We were pioneers, we have a history and we know how to add to customers", he comments.
This does not mean that Artificial Intelligence is necessarily the solution to any business problem. "Many companies have invested in AI, but have not yet had a return. This happens because either the solution was not the most appropriate, or it is not being applied with the right strategy", comments Fabio Caversan, VP of Innovation and Digital Business at Stefanini for North America and APAC.
For the expert, success in the use of AI depends on a change in mindset: instead of adopting technology because it is the big topic of the moment, it is necessary to identify the problem to be solved, assess the risks, and consider possible solutions. "Only when AI is the best option should companies invest in its implementation. Always with a very clear vision of return on investment", comments the executive.
"Any technology should only be used if it solves a real problem for people. That is why executives should look for partners who can help throughout the process", adds Marco Stefanini. In this approach, the focus shifts from the use of technology to the agility and efficiency gains that make it possible to put business strategies into practice.
This "agnostic" positioning is also practiced in the development of AI solutions. Through the Stefanini Artificial Intelligence (SAI) platform, the Group offers more than 8 thousand validated accelerators in various sectors and uses the main LLMs available on the market – all with the aim of facilitating the implementation of Artificial Intelligence by clients.
The use of SAI allows you to migrate applications from old technologies, at an affordable cost and using the best security practices. Generative AI can also be used to facilitate the documentation of systems and improve processes in the most diverse areas, such as customer service, training, recruitment & selection, legal, and logistics.
"Artificial Intelligence in general, and Generative AI in particular, have an enormous capacity to generate benefits for companies – as long as they are well applied. With our business ecosystem, we are able to help our customers on this journey of evolution and generation of results", adds Marco Stefanini. Stefanini Group Generative AI Artificial Intelligence

Stefanini Group announces investment of R$ 2 billion in M&A by 2027

The company's expectation is to end 2024 with revenues close to R$ 8 billion, driven by AI, with more than 250 cases of applied artificial intelligence
The increased relevance of artificial intelligence, driven by the emergence of generative AI, has led the Stefanini Group to intensify its investments in this technology.
The company, which acquired an AI startup 14 years ago, was already positioning itself as an innovator in the sector. Since 2018, Stefanini has been exploring large language models (LLMs), placing itself at the forefront of the adoption of generative AI in its various offerings, which include Applications, Cybersecurity, Cloud, Digital Workplace, Smart Manufacturing, Hybrid Infrastructure, Marketing, and Financial Technologies.
Currently, more than 100 clients from different sectors are using artificial intelligence solutions developed by the group, totaling 250 cases of applied AI.
"This number demonstrates our authority in artificial intelligence and how we can assist in the implementation of this technology to drive business results," said Marco Stefanini, Global Founder and CEO.
The group increased its investment target, from R$ 1 billion, between 2023 and 2026, to R$ 2 billion by 2027, with a focus on mergers and acquisitions (M&A). The new companies will be boosted by the group's preexisting artificial intelligence research. The Stefanini Group is expected to achieve growth of 14% this year, resulting in global revenues close to R$ 8 billion.
"Today, generative AI drives value creation for customers with greater speed and quality," highlights the executive, who recently took the stage at Web Summit Lisbon, one of the largest innovation events in the world, to address the construction of ecosystems in the age of AI.
According to Stefanini, artificial intelligence has proven to be essential in the digital transformation and growth of organizations. "We were pioneers, we have a track record, and we know how to help customers at every stage of this journey."
Hype vs. Disillusionment
The technology industry often goes through cycles of novelty, hype, and disillusionment. The Gartner Hype Cycle, a useful tool for understanding the evolution of emerging technologies, divides this cycle into five phases: innovation, peak expectations, valley of disillusionment, lighting ramp, and productivity plateau.
Fabio Caversan, Stefanini's Vice President of Innovation and Digital Business for North America and APAC, explains that many companies have invested in AI, but have not yet seen a return. This may occur because the solution adopted was not the most appropriate to the problem or because they did not have a partner capable of offering the correct strategy. This phenomenon is known as the "valley of disillusionment", according to Gartner.
Caversan points out that after the launch of an emerging technology, leaders often face frustration when they don't see immediate results, until companies finally hit the productivity cycle. "The speed of AI adoption among people is faster than in the corporate environment," he observes. "Therefore, companies need to change their mindset. Before starting an AI project, it is essential to identify the problem to be solved, assess the risks, and consider the possible ones. If AI proves to be the best option, it's time to move on to implementing the technology. With more than a decade of experience in artificial intelligence, our approach is partnership, helping customers overcome challenges," explains Caversan, responsible for Stefanini's global AI Center of Excellence, inaugurated this year at the Group's headquarters in the United States.
Currently, the company has AI development centers in all regions where it operates, including two in Brazil. The founder of the Stefanini Group, Marco Stefanini, warns of the common mistake of implementing artificial intelligence just for the sake of fashion or fear of missing opportunities. "Any technology should only be used if it solves a real problem for people. That is why executives should look for partners who can help in the entire process," he says. For him, artificial intelligence goes far beyond simply using prompts; It is about generating agility and efficiency to enable business strategies.
Recognized as one of the leaders in the development and application of AI, the Stefanini Group offers the Stefanini Artificial Intelligence (SAI) platform, designed to facilitate the implementation of the technology in any segment. With more than 8 thousand validated accelerators in various industries, the platform uses the best LLMs available on the market, offering customers the flexibility and customization they need.
Use cases
Currently, the Stefanini Group brings together several AI use cases around the world. The technology can respond to cyber threats in real-time, identifying unusual transactions to prevent fraud, and enhancing the quality of the Service Desk with intelligent, multilingual digital assistants. In software development centers, technology assists customers in testing, raising the level of quality, and reducing time to market.
With Stefanini Artificial Intelligence (SAI), it is possible to migrate applications from old technologies to new ones, reducing costs and adopting cybersecurity best practices. Machine learning allows you to identify patterns associated with fraud, perform application scans, and recognize and block phishing emails. Generative AI can also be used in sales to analyze consumer behavior and predict the next purchase; in the automation of resume screening and training; in the legal field to verify contracts and ensure they meet established policies; in data analysis to personalize customer service and retain it, as well as in logistics, optimizing delivery routes based on traffic, weather, and other variables.
Concrete results
Stefanini developed a project in partnership with one of the largest private banks in Brazil, utilizing artificial intelligence to allow the institution to get to know its customers in depth, putting them at the center of decisions about their business strategies.
In another successful AI initiative, the same bank managed to double the initial revenue goal in one year with the commercialization of a product, positioning itself as the main sales channel of a major technology brand.
At another financial institution, generative AI reduced the time needed to carry out legal demands by about 76%. The automated tasks enabled a fast and efficient execution of the work, resulting in a 45% reduction in the number of repetitions in communications related to the service of the letters, raising the NPS of the digital bank.
In a major advertising campaign for the relaunch of a nostalgic fragrance in Brazil, the use of AI throughout the campaign resulted in significant community engagement: 42% above the performance target in just 10 days, with an average of 17 products sold per minute during the sales cycle.
With a solution that covers sensitive environmental variables, such as air and water quality, as well as the detection of forest fires, through data analysis, IoT technology and machine learning algorithms, the Stefanini Group helped a mining company reduce the negative environmental impact from adverse events in the Amazon rainforest.
In the same company, real-time data collection reduced field trips from 600 km to 200 km and, consequently, reduced employees' exposure to risks. If before it took 7 days to collect data from 35 stations, today the information is updated every 5 minutes. These advances have not only optimized the mining company's operations, but also provided more efficient environmental management, in line with the best sustainability practices.
International Recognition
In September, the Stefanini Group was highlighted as a case by INSEAD, one of the world's leading business schools, for its ambidextrous profile. This designation demonstrates how the company, of Brazilian origin, took advantage of market opportunities during global crises to become a group with a global presence, reinventing itself to offer complete solutions based on artificial intelligence. The case study highlights that, at the Stefanini Group, ambidexterity generates new sources of growth and value, especially due to the pioneering use of AI. According to the author of the study, Prof. Felipe Monteiro, the skills acquired by Stefanini will be essential in this context of rapid adoption of AI in Brazil and in the world.